Frank Fleming Estate Agent is committed to ensuring that your privacy is protected. This GDPR Privacy Policy outlines the basis on which any personal data we collect from and about you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. In this Statement the words ‘You’ and ‘Your’ refers to anyone whose personal information we process. In this Statement the words ‘We’, ‘Our’ and ‘Us’ refer to Frank Fleming Estate Agent.

FRANK FLEMING ESTATE AGENT CONTACT DETAILS
If you would like to contact us with any queries or comments in relation to your personal data, please do so by calling +353 (01) 8306949 . Or send an e-mail to: frank@frankfleming.ie

PERSONAL DATA THAT WE MAY COLLECT ABOUT YOU (DIRECTLY AND INDIRECTLY)
We will obtain personal data about you such as your name, telephone and address whenever you email us or contact us by telephone.

For instance, we will obtain your personal data when you email us regarding information. We may also obtain sensitive personal data about you if you volunteer it in your communication to us.

Depending on the circumstances, we might also obtain personal data about you from other sources such as public registers, landdirect.ie, government and regulatory authorities, financial advisors, utility providers, etc.

You are not obliged to provide us with your personal information. However, if you do not, we may not be able to carry out the services you have requested of us.

WHY WE PROCESS YOUR PERSONAL DATA
We process your data in order to comply with legal obligations to which we are subject, to perform the services you have requested of us or to take steps at your request prior to undertaking to provide services for you, because you have consented to our processing of your data or for the purposes of our legitimate interests, such as to inform you of changes to our services or to provide you with information about other services we offer.

HOW WE MAY USE YOUR PERSONAL DATA
We will use your personal data:-

• Allow us to provide you with the property services you request from us
• Comply with legal obligations we might be subject to (such as anti-money laundering)
• To notify you of changes to our services, terms and conditions of business
• To monitor and improve the quality of our services
• Security vetting
• Marketing

SHARING WITH THIRD PARTIES
We may disclose your data in the event that we sell, buy or let assets including property, in which case we may disclose your personal data to the prospective seller, buyer, their solicitors, Landlord or Tenant of such business or assets. We may disclose or share your data in order to comply with any legal obligation or in order to enforce or apply our General Terms and Conditions. To Regulatory or other authorities and bodies as requested or required by law.

DATA SECURITY
We are committed to taking all reasonable and appropriate steps to protect the personal information we hold from misuse, loss or unauthorised access. Unfortunately, the transmission of information by means of the internet, including through email, is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to or from us by means of e-mail and any such transmission is at your own risk.

KEEPING YOUR DATA SECURE
We might store your information in different places. Physical files are stored in our offices. Electronic files are stored on our secure server.

RETENTION OF DATA
We will not hold your data for longer than is necessary. We will retain your personal data for the duration of your engagement with us and for such a period, after your contract ends as is necessary to comply with our obligations under applicable law and, if relevant, to deal with any claim or dispute that might arise relating to your contract. Where you do not enter into a contract with us, we will only retain your information for so long as is necessary to comply with our obligations under applicable law and, if relevant, to deal with any claim or dispute that might arise relating to our interactions with you.

MARKETING
We will not hold your data for longer than is necessary. We will retain your personal data for the duration of your engagement with us and for such a period, after your contract ends as is necessary to comply with our obligations under applicable law and, if relevant, to deal with any claim or dispute that might arise relating to your contract. Where you do not enter into a contract with us, we will only retain your information for so long as is necessary to comply with our obligations under applicable law and, if relevant, to deal with any claim or dispute that might arise relating to our interactions with you.

MONITORING
We may monitor and record communications with you (such as emails and telephone calls) for the purpose of quality assurance, training and compliance.

CHANGES TO STATEMENT
We may update this privacy statement from time to time and will publish such updated version on our website, as appropriate.